Shopping Guides

Below are the steps of online shopping at our bookshop:

Step 1: In Home, click on your wanted product, then it'll enter to inter page.

Step 2: Please select your option, then click "Add to Cart".

Step 3: If you still need to buy another product, in your shopping cart, please click "Continue Shopping", then back to Home page.

Step 4: Click on your wanted product, enter to inter page, select your option, click "Add to Cart".

Step 5: Back to your shopping cart, if you consider to finish shopping, please click "CHECKOUT".

Step 6: Click "Create New Account" if you haven't register before, fill up all the necessary details then sign in. If you already register, please key-in your email address and password then click "Sign In".

Step 7: Check your personal details carefully, then select "Shipped to residence" or "Shipped to business".

Step 8: Select "Direct Bank-in" or "iPay88"(Credit Card, Alliance Online Transfer, Ambank, CIMB click, FPX, Hong Leong Bank Transfer, Maybank2U, Meps Cash, Mobile Money, Web Cash or RHB),, then click "Next".

Step 9: Select your prefered post type:Citylink Courier Service, Pos Malaysia Dosmestic Parcel Rates 或 Pos Malaysia Document Local Rates。

Step 10: Now the screen appears a completed order details, then click "Next".

 *If you are choosing "Direct Bank In", please fax or email your bank-in slip to us after you banked in your order amount to our company account. Below is our related information: 

Bank: CIMB Bank
Account No: 800 699 1969
Account Name: Exact Publisher Sdn Bhd


Then, fax or email your order info to:
Fax : 03 6270 1599 (Attn to: Ms Chye)
Email:
 admin@igemilang.com 

*If you are choosing "iPay88", now the screen appears to let you choose your online payment method:Credit Card, Alliance Online Transfer, Ambank, CIMB click, FPX, Hong Leong Bank Transfer, Maybank2U, Meps Cash, Mobile Money, Web Cash or RHB,then click "Click here to Pay" & fill up your related information.

Step 11: Click "Click here to confirm your purchase"(At here, you are been requested to to type in your related information. If pay by credit card, it'll be requested to key-in 3D code.). 

Step 12: After that, you will receive an order received email in your mailbox.

 *If you paid online, you'll receive an order confirmation email from us immediately.If you haven't receive the email til the next day, please contact Ms Chye Tel:03-62752300 (working hours【Mon-Fri】:9.00am - 12:30pm,1:30pm - 6.00pm ).

 *If you paid as Direct Bank in, we'll send you an order confirmation email when we received your bank-in slip copy.

Step 13: When we shipped your order, you'll receive a "Shipped" email. If you haven't receive the parcel after received our email a week ago, please contact us and we'll try to solve it for you. 

 

Thank you for your support, enjoy your shopping!

 

 

 

 

 

 

 

Bagaimana membeli melalui bookstation.com.my?

Beberapa saluran bayaran diwujudkan menggunakan syarikat pemproses bayaran kami, ipay88.

 

Berikut adalah saluran yang boleh digunakan untuk membuat pembayaran :

 

A) Bayaran secara online

 

Pilihan yang disediakan adalah;

 

1.Kad Kredit (Mastercard/Visa)
2.Maybank2u.com

B) Bayaran Secara Tunai Manual Melalui Mesin ATM

 

Bagi mereka yang ingin menggunakan cara melalui iaitu melalui mesin ATM ataupun kemasukan secara bank-in. Anda boleh menggunakan maklumat akaun di bawah :

CIMB Bank 

Nama Pada Akaun : EXACT PUBLISHER SDN BHD
No. Akaun : 800 699 1969

 

Sila faks atau emailkan slip pembayaran bersama butiran berikut:

 

1. No rujukan pesanan
2. Nama & No telefon anda

3. Jumlah pembayaran

4. Tarikh & waktu bank in

 

sebagai bukti pembayaran.

 

Faks : 03 62701599
Emel:
admin@bookstation.com.my
Kami akan memproses pesanan anda selepas menerima bukti pembayaran.

 

Untuk pertanyaan Lanjut?

 

Sila hubungi Cik Chye di talian 03-6275 2300

*********************************************************

 

Q: What kind of payment options do offer ?
 
A: offers a variety of payment options as below:
METHOD 1: CREDIT CARD 
Online payment via ipay88 (Visa or Mastercard).


METHOD 2: BANK-IN
Offline bank-in (cash or cheque) payable to  , please find our bank account information below:
 
Bank: CIMB Bank
Account No: 800 699 1969
Account Name:   Exact Publisher Sdn. Bhd.
 
After bank-in, please email us the scanned copy of the payment slip  or fax it to us at << 03-6270 1599>> with the following details:
 
1. Order reference no.
2. Your name and contact no.
3. Payment amount 
4. Date and time of bank in
METHOD 3: On line BANK-IN
On line bank-in (cash transfer or transfer through ATM) payable to, please find our bank account information below:
Bank: CIMB Bank
Account No: 800 699 1969
Account Name:   Exact Publisher Sdn. Bhd.
 
After bank-in, please email us the scanned copy of the payment slip  or fax it to us at << 03-6270 1599>> with the following details:
 
1. Order reference no.
2. Your name and contact no.
3. Payment amount 
4. Date and time of bank in
 
Please note that order will only be processed after the cash is deposited.
Q: How secure is shopping with   ?
 
A: We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than   .  To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at   100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at  .
* SSL available only if you make payment through our payment gateway like ( iPay88 )
 
 
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
 
A: It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
 
 
Q: I have signed up to   but cannot login with my password. Why ?
 
A: One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at  << admin@bookstation.com.my>> for technical assistance.
 
 
Q: I have a user account with   but forgot my password, what should I do ?
 
A: It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with   . The password will be sent automatically to the registered email address.
 
 
Q: I have a user account with, how do I change my personal info and shipping

A: Go
Q: Can I buy from without creating an account ?
 
A:Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
 
 
Q: How do I know latest news and promotions ?
 
A:Just subscribe to our newsletter to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
 
 
Q: How can I unsubscribe from the newsletter mailing list ?
 
A: You can unsubscribe by email us at  << admin@bookstation.com.my>> with the message title Unsubscribe and we will remove your email from the mailing list.
 
 
Q: I have received a few emails from. What are Orders Received, Orders Processed and Payment Receipt?
 
A: Order Received: This email informs you that   has received your orders and will process it as soon as possible.

Order Processed: This email confirms   has processed your order. 

Order Shipped: This email confirms that    has delivered/shipped the order to your shipping address.
 
 
Q: Can I return an item after it is delivered to me?
 
A:Yes, you can. However, there are terms and conditions for this. Please refer to the << Return & Refund Policy link>> for more information on this.
 
 
Q: I can't find a particular product/item I want from online store, what can I do ?
 
A:Kindly contact us at << admin@bookstation.com.my
>>
or call us at 03-6275 2300  for further enquiries. We will try our best to assist you or recommend you an alternative. 
 
 
Q: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why ?
 
to My Account page, login and you can modify your account details there.
A: Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off. 
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
 
 
Q: I came across the name ipay88 in  , what is ipay88 ?
 
A:  accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.
 
 
Q: Why do I have Mobile88.com in my credit card transaction records rather than   ?
 
A: Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of  
  
  
Q: Why Mobile88.Com is on my billing statement?
 
A: iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with us.
 
 
Q: How do I know if my payment has gone through?
 
A: When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on  . Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with  . It will be sent by iPay88 to the email address you have provided when entering your payment details.
If you receive more than one email and you have only made one purchase, please contact   and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
 
 
Q: Why my payment was declined?
 
A: This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:
- Some of the card/personal details entered does not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- There may be a problem with your Card Issues authorisation system
-- You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.
If this means you are unable to pay by credit card or Online Banking through iPay88, please email us at  <<admin@bookstation.com.my>>.